The problem to be solved in the automotive service industry is to build service standards, and to establish standardized services, the premise is digitization. In October 2020, Whale and Ai Yihang reached a cooperation consensus on jointly building a fully digital store. 

In order to save labor costs for the brand and realize online management of stores, Whale has deployed high-quality cameras in Aiyixing stores to obtain clear real-time monitoring images in the monitoring area, so that store managers can monitor any store through "alivia mobile". 24-hour uninterrupted supervision. 

At the same time, "Cloud Patrol" helps brands to effectively avoid the risk of flying orders, and regularly checks the area. After the system reviews the problems found, it will automatically form a work order and hand it over to the staff in the store for processing. Make problem handling process, standardized and transparent. "Cloud Patrol" can also use algorithms to discover potential problems that are difficult to find manually in time, so as to achieve more standard automated processes and standardize store operations. For the automotive aftermarket, offline users are always the most valuable resources. 

After the customer arrives at the store, the camera deployed by Whale can automatically identify the license plate number, record the time when the vehicle enters and leave the store, and according to the number of vehicles entering the store, the time of entering the store, the distribution, the time of the station occupied, and the situation of the previous store in the same period and other data Form reports, realize station management and scheduling, automatically estimate queuing time for customers, and improve business turnover. 

In terms of employee management, Whale uses cameras and sensors to record clerk's on-the-job behavior (such as on-the-job time, service arrival rate, and high-frequency sales vocabulary), evaluate employee service efficiency, and help companies optimize customer service processes and experiences. 

Aiyihang will apply this capability to all stations in the future: grab the license plate of the vehicle parked at the maintenance station, and record the dwell time. These data are connected with Aiyihang's own ERP system, which can calculate the value generated by a single work station per unit time and correspond to specific employees. This provides strong data support for the refined operation of Aiyihang stores, and finally achieves the purpose of improving the efficiency of the floor and the human.